Klarna's AI Assistant is doing the job of 700 Workers

Too good to be true?

Feb 28, 2024

∙ Paid

Swedish payment provider Klarna comes Down Under - Appliance Retailer

Hey Everyone,

As you know I track how AI might be eating jobs and impacting the future of work. I think Klarna’s pilot is fairly interesting here. Klarna struck a deal with OpenAI last year and says its AI assistant has now been active globally for a month, handling the workload of 700 full-time human agents.

The fintech company's co-founder and CEO Seba…

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